LOOK FOR DAMAGE

If the contents have been damaged or if there are missing goods, immediately make a notation on the drivers Delivery Receipt and call John at 877-997-2233.

Count, Open & Inspect entire contents BEFORE signing for the shipment!  If the boxes look damaged, note damaged items and/or shortages on the delivery receipt. REFUSE any damaged goods. Failure to note damages/shortages at the time of delivery releases ScaffoldFrame.com. From all liability; therefore, you are responsible for any replacement costs. A notation of "Subject to Inspection" or "Possible Damage" on the delivery receipt is not acceptable. Specific notation of damage to the carton and product is required. If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as "Free and Clear". A notation of "Subject to Inspection" or "Possible Damage"Â� on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the delivering freight line will not accept responsibility for the damage. That means that we will not be reimbursed for the damaged merchandise and freight charges; therefore, we cannot provide replacements to you free of charge. You will be responsible for any replacement costs.

THERE ARE TWO CATEGORIES OF FREIGHT DAMAGE

NOTATED DAMAGE: Damages are notated when the damage is specifically written on the delivery receipt and/or are refused. ScaffoldFrame.com, must be notified of the damage and/or refusal as soon as possible so that we may issue you a replacement and file a damage claim with the freight company. If the driver did not remove the goods at the time of delivery, you must retain the product and all of the packaging including the carton and any foam it contained. The freight company may or may not come back to inspect and remove the merchandise. If they do not remove the product then wait until we authorize you to dispose of it.

CONCEALED DAMAGE: Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement or repair costs will apply on all concealed damages. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases ScaffoldFrame.com, from all liability. If concealed damaged is discovered ScaffoldFrame.com, must be notified within 24 hours (excluding weekends). We require that all original packaging materials including the carton and any foam contained therein be retained until we advise you it may be discarded. You are encouraged to take photographs of the outer and inner packaging as well as the damaged product. We will ship a replacement as soon as possible at cost to you.

All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. The time limits are based on the total weight of your shipment. If the driver refuses to wait, then you must call ScaffoldFrame.com. Immediately and contact your local delivering terminal. The time limitations are listed below for ScaffoldFrame.com.

Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement costs will apply on all concealed damages. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases ScaffoldFrame.com from all liability. If concealed damaged is discovered ScaffoldFrame.com must be notified within 24 hours of delivery (excluding weekends). We require that all original packaging materials including the carton and any foam contained therein be retained until we advise you it may be discarded. You are encouraged to take photographs of the outer and inner packaging as well as the damaged product. We will repair or ship a replacement as soon as possible to you.

If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as "Free and Clear".  A notation of "Subject to Inspection" or "Possible Damage" on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the delivering freight line will not accept responsibility for the damage. That means that we will not be reimbursed for the damaged merchandise and freight charges; therefore, we cannot provide replacements to you free of charge.  You will be responsible for any replacement costs.

We advise all dealers and end users to carefully read our policies which contain information on what to do if your shipment is damaged and outlines our procedures for resolving the situation. Our policies are directly impacted by freight companies as we have to follow their rules and regulations when submitting a damage claim.

Damages that occur in transit are unfortunate and we do sincerely apologize. Our guidelines are in place to protect everyone involved and help to expedite the process of sending replacements as quickly as possible.

If you have any questions regarding this or other policies, please call 1-877-997-2233 or e-mail

Contact Information:

John Moran

Scaffoldframe.com
5602 Armour Drive
Houston, TX 77020
Customer Service: 877.997.2233